Support
Need a hand with ItsMyScene? This page covers the fastest ways to get help, answers to the questions we hear most, and how to reach us directly. We read every message.
Contact us
The best way to reach us is by email at hello@itsmyscene.com. Tell us what you're running into — the more detail, the faster we can help — and we'll usually get back to you within a couple of business days.
Common questions
Here are quick answers to the things people ask most:
- Getting started — create a free account, set your scene (a location and a radius), and you'll see the upcoming shows, venues, and artists near you.
- Adding a show, venue, or artist — signed-in members can add and edit listings. If something is missing or wrong, add it or email us and we'll help.
- Claiming your venue or artist page — if you run a room or perform, you can claim its page so you control the details. Email us if you'd like a hand.
- Notifications — choose email, SMS, and push preferences for each notification type in Settings → Notifications. SMS requires verifying your phone number first.
- Turning off SMS — reply STOP to any text, or turn SMS off in Settings → Notifications. See our SMS Terms for the full details.
Reporting a problem or content
If you see content that violates our Community Guidelines, use the “Report” option on posts, profiles, shows, photos, and messages to send it to our moderators. For urgent safety concerns, email us directly and include links or details so we can act quickly.
Account, data, and privacy
You can update your profile, scene, and preferences anytime in Settings. You can export your data or request account deletion from Settings → Account. For privacy questions, see our Privacy Policy or email hello@itsmyscene.com.
Found a bug?
We're a young, local-first platform and we genuinely want to hear when something breaks. Email hello@itsmyscene.com with what you were doing, what happened, and your device or browser, and we'll get on it.